The key to successful Internet direct marketing and to establishing valuable customer relationships is to establish individual service-based communication with each and every prospect and customer. The best tool for establishing this type of communication is e-mail.
There is no longer any need to guess how people are making purchasing decisions. More and more customers use the Internet for research before making their final decision to buy goods and services. And as the world of e-commerce rapidly matures, you must shift your focus from acquiring new customers to retaining them if you want to survive.
How? By engaging customers in a dialogue and by building lasting, service oriented relationships. E-mail marketing is the most effective means to that end.
Whether you’re sending special offers or promotions, publishing an industry newsletter or sending a purchase confirmation, e-mail marketing can do the job. E-mail is the strategic marketing tool that you can use to establish profitable relationships based on ongoing communication with your prospects and customers.